Privacy Policy — Slots Amigo Casino

This Privacy Policy explains how Slots Amigo Casino, operating through slotsamigocasino.net, collects, uses, stores, and protects your personal data. By creating an account or using the platform, you acknowledge that your data will be handled as described in this policy. Slots Amigo Casino is a UK Gambling Commission (UKGC) licensed operator and processes data in compliance with UK GDPR and the Data Protection Act 2018.

1. Data We Collect

We collect personal data from you at various points during your use of the platform:

Registration data: full name, date of birth, email address, home address, phone number
Identity verification (KYC): copies of photo ID (passport, driving licence) and proof of address documents
Financial data: payment method details used for deposits and withdrawals (processed securely — full card numbers are not stored)
Transaction history: deposit and withdrawal records, bonus activity, gaming history
Technical data: IP address, device type, browser type, session duration, login timestamps
Communications: records of live chat sessions, emails, and any correspondence with customer support

2. How We Use Your Data

To operate your account and process deposits, withdrawals, and bonus credits
To verify your identity and age in compliance with UKGC requirements
To detect and prevent fraud, money laundering, and prohibited account activity
To provide customer support and respond to complaints
To send service communications — account updates, security alerts, and important notices
To comply with legal obligations including UKGC reporting requirements and AML regulations
To improve the platform based on aggregated, anonymised usage data

We do not sell your personal data to third parties. We do not use your data for purposes beyond those listed above without obtaining your additional consent, except where required by law.

3. Marketing Communications

We will only send you promotional emails or messages if you have provided explicit consent during registration or through your account settings. You can withdraw consent for marketing communications at any time by adjusting your notification preferences in the account dashboard or by clicking the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect essential service communications.

4. Data Sharing

Your data may be shared with the following categories of third parties where necessary:

Identity verification providers: for KYC checks required by UKGC
Payment processors: to facilitate deposits and withdrawals
GamStop: to check and apply self-exclusion status as required by the UKGC licence
Regulatory authorities: UKGC and law enforcement where legally required
Fraud detection services: to screen for prohibited or fraudulent activity

All third parties processing your data on our behalf are bound by data processing agreements and are required to maintain appropriate security standards.

5. Data Retention

We retain personal data for a minimum of five years following account closure, in compliance with UK anti-money laundering (AML) regulations and UKGC licence conditions. Transaction records and KYC documentation are retained for the legally required period regardless of account status. After the retention period, data is securely deleted or anonymised.

6. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

Right of access: request a copy of the personal data we hold about you
Right to rectification: request correction of inaccurate or incomplete data
Right to erasure: request deletion of your data in certain circumstances (subject to AML and regulatory retention requirements)
Right to restrict processing: ask us to limit how we use your data in specific circumstances
Right to data portability: receive your data in a structured, machine-readable format
Right to object: object to processing based on legitimate interests or for direct marketing purposes

To exercise any of these rights, contact our data protection team via the customer support email listed on the website. We will respond within 30 days of receiving a verifiable request. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled incorrectly.

7. Cookies

Slots Amigo Casino uses cookies and similar tracking technologies. Essential cookies are required for the platform to function correctly. Analytics and preference cookies are used to improve the user experience. You can manage cookie preferences through your browser settings or via the cookie consent panel on the site. Detailed information on cookies used is available in the Cookie Policy.

8. Security

We use SSL encryption for all data transmitted between your device and our servers. Payment data is processed through PCI DSS-compliant payment processors. Access to personal data is restricted to authorised personnel on a need-to-know basis. We maintain technical and organisational security measures appropriate to the sensitivity of the data we process.

9. Changes to This Policy

This Privacy Policy may be updated to reflect changes in applicable law, our data practices, or our service offering. Material updates will be communicated to registered players via email or on-site notice. The current version of this policy is always available at slotsamigocasino.net. Continued use of the platform after an update constitutes acceptance of the revised policy.

Questions about this Privacy Policy or your data rights should be directed to the customer support team via live chat or the contact email address listed on the website.

This policy should be read together with the Terms and Conditions that govern your Slots Amigo account.